Multiple Procedures


Optimizing program workflows and expanding therapy management

Problem


How might we facilitate management of multiple procedures for individual patients?

Summary

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  1. Redesign initiative
  2. 4-month timeline

Background


Product Description

This work sample is about optimization of workflow management software in digital health.

Hawkeye is a web-based product whose customers manage the patient journey from post-referral through post-procedure milestones.

The product’s primary users are nurse coordinators who manage related AFib therapies within cardiovascular programs supported by Hawkeye.

Core Team

As lead designer, I collaborate closely with my peers to coordinate design activities in pursuit of viable solutions.

  • Product Manager
  • Product Owner
  • Lead Engineer
  • Senior Product Designer
  • Product Designer

Process

Our team operates on a balanced team model (à la the product trio) with continuous discovery and regular user check-ins.

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Most patients that undergo left atrial appendage closure (LAAC) have one and only procedure. The MVP version of Hawkeye understandably accommodated this scenario.

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Occasionally, some patients undergo a second procedure of the same type, whether the first procedure was canceled, aborted or unsuccessful. This scenario required duplication of a patient given the original version of the product.

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Another class of patients undergo procedures of different types—concomitant or unique, such as TAVR (transcatheter aortic valve replacement).

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Customers understandably want to manage these scenarios without having to duplicate the patient. At the same time, the business wants to accommodate the same for retention and advocacy purposes.

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Strategy


Summary

  1. Clarify requirements
  2. Low-fidelity prototypes
  3. User testing
  4. High-fidelity wireframes
  5. User testing

How many procedures?

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Workshop

I arranged user testing with an external researcher who found general concerns around form completion, which we subsequently triaged and addressed.

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Key insights from user testing.

Information Architecture

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Low-fidelity wireframe to assess information architecture.

Challenges


Summary

  • Information Architecture
  • Vocabulary

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Solution


This project is currently in progress with final design and user testing underway. Research to-date confirms the desirability of the new functionality, and the evolving interface to present that functionality.

"If we can work both cases...This is a fantastic upgrade."

—Nurse Coordinator

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High-fidelity wireframe of multiple procedures in the Patient Profile.

Work


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Let's Connect


Whether to advise, mentor or talk shop, I'm happy to connect.

LinkedIn

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